Washington: 509.473.4900 Idaho: 208.772.2112 Referrals: 509.473.4009 Patient Care About Us News/Articles Patient Survey Survey Form Links For Health Care Professionals Employment Opportunities Employees "Care isn't just part of our name, it's part of our commitment. That's why Family Home Care routinely achieves clinical outcomes that exceed local, state and national benchmarks. When Family Home Care works for you, your positive influence and contribution as the health care provider is felt even long after your patient leaves your office." Michael Nowling President, Family Home Care   Survey Form Dear Family Home Care Patient, Thank you for allowing Family Home Care (FHC) to provide home health services to you. We constantly strive to improve the services we provide, and our patients and clients are the best source of information to help us in this process. Below are a number of questions about your recent home care. Please answer each question by marking the box that best indicates your opinion, or if a question doesn't apply to your situation, mark "NA." If the patient cannot complete the survey, a family member may do so for him or her. Your answers will help us improve our services. We thank you for your help. - - Michael D. Nowling     PLEASE CHECK APPROPRIATE BOX   Did FHC staff clearly explain what to expect during your home care? Yes No Somewhat N/A Did you know you could contact a FHC nurse after business hours? Yes No Somehwat N/A Did you have complaints or concerns about your home health care that were not resolved to your satisfaction? If "YES" please describe. Did you benefit from the services provided by FHC? Yes No Did FHC staff clearly explain the care and procedures they were giving you? Yes No Did FHC staff prepare you and your family on how to manage your care after discharge? Yes No Was FHC staff knowledeable? Yes Somewhat No Was FHC staff professional? Yes Somewhat No Would you recommend Family Home Care to family and friends? Definitely Perhaps No What most impressed you? How could we improve our service? Name (Optional) Phone (Optional)   Professional ©2006 Family Home Care About Us l Patient Care l Employment Opportunities l Patient Survey l Employees l Links l News l Health Care Professionals